Data confidentiality

This Privacy Policy applies to Casablanca Racquets Club and all of its operations on its official websites, including www.casablancaracquetsclub.com , www.casablancaracquetsclub.ca and any other domain or subdomain operated by the brand (hereinafter the “Site”), including all information, features, content, tools, products and services offered (hereinafter the “Services”).

The Site relies on a secure e-commerce infrastructure, operated using reliable technological solutions and carefully selected technical partners. These technologies allow us to offer our visitors a smooth, personalized browsing experience that complies with the most demanding standards in terms of personal data protection.

Certain information may, in this context, be hosted or processed by third-party service providers acting on our behalf, in compliance with strict confidentiality, security and regulatory compliance commitments.

The purpose of this Policy is to inform you, in a transparent manner, about how we collect, use, protect and share your personal data, and about the rights you have in this regard. In the event of a conflict between this Policy and any other applicable terms of use, the provisions of this Policy will prevail with regard to the processing of personal data.

By browsing our Site or using our Services, you consent to your data being processed in accordance with the terms and conditions defined below.

1. Personal information collected

“Personal information” means any data that can identify you directly or indirectly. We collect, in particular, the following categories of personal information, in compliance with applicable laws:

Contact information: name, postal address, billing address, delivery address, telephone number, email address.
Financial information: credit card, debit card, payment data, transaction history.
Account data: login credentials, preferences, settings.
Transaction data: items viewed, purchased, returned or exchanged.
Communications: content of exchanges with our customer service.
Technical information: browser type, IP address, device type, cookies, session identifiers.
Usage data: browsing history and interactions with the Site.

2. Collection sources

Your data may be collected:

Directly through your interactions with the Site.
Automatically through cookies and other technologies.
By technical service providers acting on our behalf.
By commercial or advertising partners.

3. Use of your data

We use your information to:

Process your orders and payments.
Provide a personalized browsing and shopping experience.
Manage your customer account.
To offer you targeted offers (subject to your consent).
Ensure transaction security and prevent fraud.
Respond to your requests for service or assistance.
Comply with our legal and regulatory obligations.

4. Disclosure of personal data

We may share certain data with:

Shopify, as a platform provider.
Our logistics partners and technical service providers.
Our marketing partners (if you have consented).
Public bodies or judicial authorities, if required by law.
As part of a business transaction (acquisition, merger, etc.).

5. Data hosted by Shopify

Shopify acts as the primary data processor for hosting and processing your personal data. For more information about their practices, you can review their privacy policy at: https://www.shopify.com/legal/privacy/customers .

6. Children

Our Site is not intended for minors. We do not intentionally collect personal data from children. Any parent or guardian may contact us to have any information provided to us by a minor deleted.

7. Security and conservation

We implement security measures that comply with industry standards. However, no data transmission is completely secure. We retain your data for as long as necessary to fulfill the intended purposes or to comply with our legal obligations.

8. Your rights

Depending on where you live, you may have certain rights regarding your data:

Access, rectification, deletion.
Objection to processing for marketing purposes.
Data portability.

Any inquiries can be addressed to our team via the contact details mentioned below.

9. International transfers

Your data may be transferred and processed outside Canada, in particular to the United States or the European Union, under adequate safeguards in accordance with international standards (standard contractual clauses, etc.).

10. Use of cookies and similar technologies

The Site uses cookies and other tracking technologies to improve your experience, measure content performance, remember your preferences, and provide personalized offers. By continuing to browse, you agree to the use of these technologies in accordance with this Policy. You can configure or reject cookies at any time through your browser settings.

11. Compliance with data protection laws (Canada and United States)

We comply with Quebec's Bill 25, PIPEDA (Personal Information Protection and Electronic Documents Act) in Canada, as well as major US privacy laws, including the California Consumer Privacy Act (CCPA/CPRA) and equivalent legislation in certain states.

Depending on where you live, you have the following rights:
Access: obtain confirmation that we hold personal information about you and receive a copy of it.
Rectification: correct any inaccurate or incomplete information.
Deletion: Request the erasure of your data where permitted by law. O

Depending on where you live, you have the following rights:
Access: obtain confirmation that we hold personal information about you and receive a copy of it.
Rectification: correct any inaccurate or incomplete information.
Deletion: Request the erasure of your data where permitted by law.
Opposition: oppose certain uses, in particular for marketing or advertising profiling purposes.
Withdrawal of consent : withdraw your consent to the processing of your personal information at any time, without retroactive effect.

We may use certain browsing data (e.g., cookies, technical identifiers, preferences) to improve your experience, measure the performance of our content, or present you with advertisements that correspond to your interests. These processing operations may involve third-party service providers, but no personal data is sold to third parties within the meaning of Canadian or American law.

11.1 Targeted Advertising and Right to Opt Out (United States)

Some US laws consider the sharing of advertising identifiers or cookies to be a form of “selling” or “sharing.”
If you reside in a state that provides for this right, you can write to us at info@casablancaracquetsclub.com or activate the Global Privacy Control (GPC) signal in your browser; this signal will be recognized as a request to opt out of advertising targeting for the device and browser used.

We will acknowledge receipt and respond to your request within the time limits provided for by applicable regulations.

12. Changes to the Policy

We reserve the right to update this Privacy Policy at any time. The current version is always accessible on our Site. Continued use of the Site constitutes acceptance of the current version.

13. Contact

For any questions, comments or to exercise your rights:

Casablanca Racquets Club
PO Box: 1845, Boulevard de Périgny, CP 184, Chambly (Quebec), J3L 4B3, Canada.
✉️ info@casablancaracquetsclub.com